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Billable Hours vs. Administration Infographic
Your business could be wasting over $100,000 every year by failing to accurately track time, and by using your most valuable resource (people!) for low-value tasks like data entry and troubleshooting. Check out our infographic to see the specifics from this recent study—plus, learn about the tools that...
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HPE Vertica ensures customers find something new every time
Fashion is constantly changing – moving to the moods of teenagers. Gloria Jeans needed to react to fashion trends as they happen, and with HPE Vertica can now analyze complex inputs to provide insights to regional and store leaders in minutes, optimizing stocking and inventories at a store level. By...
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How to Deliver and Measure IT-as-a-Service
This webinar hosted by a leading industry analyst from Tech Research Partners in conjunction with a senior member of Pitcher Partners covers the current best practices in process, management and measurement of IT Service Delivery in the market and how do you tackle a world where services are fungible and...
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IDC: IoT and Digital Transformation - A Tale of Four Industries
According to IDC's 2015 Global IoT Decision Maker Survey, 58% of organizations worldwide see the Internet of Things as strategic to their business. Another 24% of organizations see IoT as transformational to their business. In this report, discover what Consumer Products, Healthcare, Discrete Manufacturing, and Retail need to do to...
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Executive’s guide to the enterprise user experience (free ebook)
Today’s enterprise software is focused on friendlier design and better support for a collaborative and mobile workforce. Instead of implementing cumbersome functionality at the expense of usability, organizations are designing tools that foster efficiency and user acceptance. ZDNet and TechRepublic created this guide to help IT and business leaders understand...
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Talking About Microservices Architecture
The traditional architecture for applications was a huge monolith that encompassed all its business activities and, later on, upgrades and changes. The result was an intertwined muck of a design, which saw outages and problems resulting from conflicting changes as developers stepped over each other's toes. As a consequence, applications...
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Why Fast - Growing Companies Leave Quickbooks And Adopt Cloud Financials To Accelerate Growth
'For many businesses, QuickBooks is a good accounting system when starting out. But is it the right choice to fuel the next stage of your organisation’s growth? Download this white paper for a look at why fast-growing organisations have upgraded from QuickBooks to accelerate growth. Discover the telltale signs that...
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IDC MarketScape: Worldwide Contact Center Infrastructure and Software Vendor Assessment
Customer service has been, and will continue to be, a central concern for most companies. Designing and delivering a positive customer experience relies heavily on the framework and capabilities of your call center or contact center, specifically the ability to support omnichannel interactions. The...
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eBook: Best Practices for a Seamless Omnichannel Customer Experience
The biggest challenge for contact centers today is to see multi-channel customer interactions the same way customers do – as one conversation. Companies that can deliver a seamless omnichannel customer experience (CX) across multiple channels and touchpoints can develop a significant competitive advantage, reduce...
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Integrated Multivendor Support
This is the data sheet for Integrated Multivendor Support.
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