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Digital Transformation in Sales: Evolving the Art of Customer Engagement Report
Customer engagement drives every interaction, every process and every decision and it's the key to driving sales. In fact, respondents from a May 2016 Microsoft survey of sales leaders across multiple industries ranked customer engagement as the #1 driving force behind sales versus tactical drivers like automation and productivity. Learn...
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Leading the Future of Field Service: Connecting Field Service Management to the IoT
IoT’s origin story lies in field service management. Clearly, field service management and IoT are deeply intertwined. But how are the changes being implemented? And how can you benefit from them? Learn more now.
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The Forrester Wave: CRM Suites For Enterprise Organisations
In our 36-criteria evaluation of CRM suites for enterprise organizations, Forrester identified the nine most significant CRM suites from eight prominent vendors — Infor, Microsoft, NetSuite, Oracle, Pegasystems, Salesforce, SAP, and SugarCRM — and researched, analyzed, and scored them. This report details our findings in order to help application development...
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A New Approach to Audit and Control in Enterprise Software (French)
Governance, compliance, control, and audit have traditionally been treated as afterthoughts, or even irritants, in the financial modules of classic “big ERP” software. It has been easy and, unfortunately, typical to ignore this topic when planning, building, and evaluating enterprise business software. Control concepts are...
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IDC MarketScape: Worldwide SaaS and ERP Applications 2017 Vendor Assessment
Many midmarket businesses are turning to cloud ERP to accelerate growth and drive innovation. The scalability and flexibility of a cloud-based ERP platform gives midmarket businesses an advantage over their larger counterparts, and allows for significant savings versus a legacy on-premise system. Download an excerpt of the IDC MarketScape: Worldwide...
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IBM - No Longer in the Dark: How Blockchain Is Illuminating the Supply Chain Like Never Before
In my previous blog, “The Blockchain Impact: How It Will Change Your B2B Network” I examined the potential for distributed ledger technologies to elevate B2B networks and provide greater shared visibility across supply chains. As mentioned, by using blockchain within a B2B network, events representing the exchange of documents could...
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Gartner positions blockchain distributed ledger technologies on the “peak” of its Gartner Hype Cycle for Emerging Technologies, which says “blockchain will have a transformational impact on business” and industries. This impact will extend to B2B networks, but this is a longer-term potential. In the meantime, however, most organizations should not...
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Whitepaper: HR ANALYTICS: New Insights, New Roles
Analytics can generate real insights into people, productivity, and profits—insights that cement HR as a strategic advisor. This digibook is a roadmap to insight from analytics and essential advice for working with IT, management, and employees to lay the foundations for the future of HR.
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A New Approach to Audit and Control in Enterprise Software
Governance, compliance, control, and audit have traditionally been treated as afterthoughts, or even irritants, in the financial modules of classic “big ERP” software. It has been easy and, unfortunately, typical to ignore this topic when planning, building, and evaluating enterprise business software. Control concepts are...
Find Out More -
HR ANALYTICS: New Insights, New Roles
Analytics can generate real insights into people, productivity, and profits—insights that cement HR as a strategic advisor. This digibook is a roadmap to insight from analytics and essential advice for working with IT, management, and employees to lay the foundations for the future of HR.
Read More