Many organizations are looking to move their on-premises collaboration tool sets into Microsoft Office 365 to take advantage of the benefits of the cloud. However, many technology management leaders are unsure of what a cloud migration actually entails and are wary of the complexities of moving these tools into an online environment. Read this report ...

For most companies, Active Directory (AD) or LDAP play the central role in coordinating identity and access management policies. Directory integration typically serves as a “source of truth” for user identities, and it provides access control to on-premises resources such as networks, file servers, and web applications. Read this whitepaper to learn how to eliminate ...

For over a decade, Microsoft has offered ADFS as the answer to extending enterprise identity beyond the firewall. But building a deployment of the AD FS toolkit requires several servers, a laborious software configuration, and time. That can be expensive and leave you wanting more. This eGuide discusses the hidden costs of ADFS as well ...

We all know what constitutes a good and a bad customer experience. Waiting on hold for half an hour to get rescheduled when your flight was canceled? Bad. Receiving a bottle of wine in your hotel room upon checkin? Amazing customer experiences happen when companies empower their employees to listen to, personalize interactions with, and ...

This is a a practical approach to creating a strategy while considering the issues that affect customer service today and for the next few years. Let’s explore this model. Subscribe to the Microsoft Weekly Newsletter Be your company's Microsoft insider by reading these Windows and Office tips, tricks, and cheat sheets. Delivered Mondays and Wednesdays ...

The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of EMS on their organizations, to support the increasing mobility of employees and improve their productivity while protecting the company against security incidents. Read More.. Subscribe to the Innovation Insider Newsletter Catch up on the latest tech ...

Modern manufacturing requires adapting to a new world where customers are better informed than ever, customer expectations are at an all-time high, and the tiniest of changes around the world can have profound rippling effects on every industry. Manufacturing companies need to be aware of these changes and keep up with variables such as customer ...

CSO Insights first presented our Sales Relationship/Process (SRP) Matrix™ in 2007 and we have been tracking its key metrics for the past eight years. The SRP Matrix serves as a framework for firms to quickly identify how they currently operate and what levels of relationship and process implementation they need to achieve to remain competitive ...

Our CSO Insights analysts recently released the 2015 Sales Performance Optimization (SPO) and the Sales Management Optimization (SMO) studies. Combined, our analyst teams gathered 100+ metrics from 1,500+ sales executives on the challenges facing their sales teams, why those problems exist, and most important, how they are successfully reengineering their teams to overcome those challenges. ...

Customers want to be treated like individuals, not psychographic profiles. The more connected you are to today’s social and mobile customer, the better chance you have of establishing trust and having an honest dialogue. Social doesn’t replace email. Cold calls aren’t dead. These tactics all have their time and place, but social represents the most ...

Learn how you can simplify your business’ ICT adoption journey, facilitate online collaboration and gain insights on how to deliver business advantages through SaaS productivity solutions, business and technology analysis, discover opportunities for you company and find business tenders, and exclusive deals on office equipment supplies and services. Subscribe to the TechRepublic News and Special ...

IT pros and developers need the infrastructure to design, develop, test and deliver high-quality applications at a competitive pace. In our webinar series, “Dev-Test Starts with IT”, we’ll connect you with experts who’ll demonstrate the capabilities of Azure and answer your questions. You’ll learn how to meet the needs of your dev teams faster and ...

Cloud computing is uniquely susceptible to the perils of myths. In this research, Gartner writes, “From a consumer perspective, ‘in the cloud’ means where the magic happens, where the implementation details are supposed to be hidden.” To address this and other misperceptions that surround cloud, Gartner offers a top 10 list of cloud myths—covering important ...

Say goodbye to high costs and procurement delays in your physical environments… Say hello to a scalable, on-demand infrastructure that enables you to quickly create consistent development and test environments on your terms. Subscribe to the Innovation Insider Newsletter Catch up on the latest tech innovations that are changing the world, including IoT, 5G, the ...

Keep your employees productive on their favourite apps and devices—and your company data protected. Create a single sign-on to thousands of popular SaaS apps like Salesforce, Concur, and Workday. Self-service employee tools that save money. Discover the 5 reasons you’ll love enterprise mobility with Microsoft. Subscribe to the Cybersecurity Insider Newsletter Strengthen your organization's IT ...