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Sales and operations planning (S&OP) demystified
This whitepaper demystifies sales and operations planning by showing how Quintiq’s solutions can integrate sales strategies and operational efficiency for maximum profitability.
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Empowering Modern Finance - The CFO as Technology Evangelist
The CFO as Technology Evangelist is a research report commissioned by Oracle and Accenture, in collaboration with Longitude Research, that explores how modern CFOs and finance executives are adopting emerging technologies within their finance functions to enable the development of new capabilities and to transform the role of finance.
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Collaboration Case Study: Nationwide Financial Firm
Nationwide, a United Kingdom financial services firm, needed better ways to attract and retain customers in a highly competitive market. Read about how Cisco Remote Expert Smart Solution helps Nationwide improve customer service while beating mortgage market competition. Read more..
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Keeping PACE with Best Practices in Sales Performance Management
Recent Aberdeen research conducted for Motivate, Incent, Compensate, Enable: Sales Performance Management Best Practices (January 2013) reveals a number of specific best practices that sales leaders — and their vital sales operations support teams — can adopt, in order to create more opportunity for them to achieve Best-in-Class performance. This...
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Deal Management Mobilized: How the Best-in-Class Close the Sale Anywhere, Anytime, with Any Device
Dramatic shifts in workplace norms as a result of remote sales teams are now a reality, as field-based personnel perform so many vital selling and strategic account management business functions, more effectively armed with tablets than ever before. Aberdeen research conducted for Sales Performance Management 2012: How the Best-in-Class Optimize...
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Everything You Know About Sales is Wrong - Profit Magazine
Everything You Know About Sales is Wrong. Daniel Pink, author of the book, To Sell Is Human unveils the secrets to selling - what makes sales people tick and the traits that make the best sellers successful in today’s marketplace.
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2013 Trends to Watch: Customer Experience and Interaction
Don’t let your customers move faster than your company does with digital interactions. Migrate to the new interconnected service culture, powered by smart devices and the Web to beat the competition and satisfy customers. Read this document to see how you too can climb up to cloud level and use...
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How to Create a Customer Service Process that Enhances Your Bottom Line
A complaint about complaints. There’s an assumption that the number of complaints received is a perfect reflection of the number of customer problems. If complaints go down, other numbers such as warranty and service costs will go down as well. In fact, complaints are often a poor indicator of...
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It can be easy for customer service departments to continue doing what they’ve always been doing. Csat scores and overall cost are the same, so why change? This mindset neglects the fact that today’s consumer has options around how they want to contact a company for support. We are...
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Avoiding Cloud Security Audit Pitfalls
INetU regularly comes across pitfalls that make cloud audits more painful for its SaaS clients and their end customers when they undergo on-site and survey audits. Preparation is the key to successfully navigating cloud audits and one of the biggest points of preparation is knowledge. Whether a SaaS service provider...
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