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Companies of all sizes are rethinking inefficient IT processes that impede business growth and make it difficult to compete in a rapidly changing digital world. The result is an increased use of highly automated, software-defined infrastructure that helps eliminate datacenter silos and support a more agile IT environment. IDC spoke with organizations running various workloads ...
When it comes to the threat landscape, it’s important to take a look in the rearview mirror once in a while. We’ve picked out five key stories because we think these threats, or similar ones, could appear again. Throughout the past decade, Cisco has published a wealth of definitive security and threat intelligence information for ...
The latest research from Forrester’s U.S Customer Experience Index 2017, indicates that customer experience is suffering. While contact centers are hugely valuable components of any organization, they seem to face shrinking budgets every year as businesses seek to support their bottom lines. And yet, in the face of these cuts, contact center leaders are continually ...
When you know your customer’s personality you’ve got power. NASA-proven research shows that the most consistent and reliable way people communicate their personality is through language. Our word choices and language patterns identify each one of us as one of four personality styles, and effectively ‘advertise’ to the world what matters most to us, how ...
The latest research from Forrester’s U.S Customer Experience Index 2017, indicates that customer experience is suffering. While contact centers are hugely valuable components of any organization, they seem to face shrinking budgets every year as businesses seek to support their bottom lines. And yet, in the face of these cuts, contact center leaders are continually ...
When you know your customer’s personality you’ve got power. NASA-proven research shows that the most consistent and reliable way people communicate their personality is through language. Our word choices and language patterns identify each one of us as one of four personality styles, and effectively ‘advertise’ to the world what matters most to us, how ...
In the experience economy, every interaction with your customers matters. Do you have technology in place to connect customers with employees in a way that improves every experience? Are you ready to join the experience economy and make the connections you’ve been missing? Predictive Behavioral Routing uses the industry’s largest personality database, to connect customers ...
In the experience economy, every interaction with your customers matters. Do you have technology in place to connect customers with employees in a way that improves every experience? Are you ready to join the experience economy and make the connections you’ve been missing? Predictive Behavioral Routing uses the industry’s largest personality database, to connect customers ...
Retailers competing in the high-pressure world of online retail have many challenges. Not only do you need to provide an interesting and compelling shopping experience, you also need to make that experience fast and reliable. Subscribe to the Cloud Insider Newsletter This is your go-to resource for the latest news and tips on the following ...
DDoS attackers launch hundreds of DDoS attacks every day. And when a DDoS attack strikes an organization, panic is common. No one knows why systems and applications are failing, whom to call or what questions to ask. Meanwhile, senior leaders want answers. Planning ahead and being prepared are your best defense against DDoS attacks. This ...
When someone logs into your site, how do you tell the difference between legitimate use and credential stuffing? Not knowing if a login is coming from a real user or a software program imitating one makes your business vulnerable to fraud. With the proliferation of online applications, most users don’t practice good Internet hygiene — ...
Websites and web applications are increasing in complexity and risk, with new vulnerabilities discovered daily. This evolving threat landscape makes it increasingly difficult to protect your customers, web applications, APIs, and data centers. On-premises web application firewalls (WAFs) don’t provide the scale or flexibility needed to thwart today’s threats. Increased demand for cloud-based WAFs is ...
Your online users are unique with different attitudes, opinions, and preferences. They consume your web and mobile applications on different devices, from various browsers, across a myriad of locations. To reach and connect with them, you create engaging, personalized content and experiences with a variety of tools and techniques, all of which add complexity to ...
Your business relies on the cloud for agility, cost savings, and scalability, but how do you ensure that the cloud technologies enabling your business aren’t also introducing security risks, impacting customer experience (CX), or costing more than anticipated? This new e-book explains how Akamai’s cloud delivery platform is designed to make the cloud work for ...
Field-tested Best Practices & Real-world Use Cases for Enterprise API Teams APIs empower developers to harness data and functionality to build new applications and services. Enterprises have begun to invest increasingly in API product teams to expand their API programs. API product teams typically: Increase the adoption and consumption of APIs among developers Unlock the ...