Back in 2019, who could have predicted the massive changes coming to every part of businesses everywhere?
Yes, continuity and service scaling plans were in place; but only to deal with the expected IT
disruptions. Some of us even thought we had outages under control.
This pandemic has entire workforces confined to their homes,
fluctuating technology access needs, and rapidly evolving initiatives has introduced stresses on
IT operations management that was never anticipated.
For many, this crisis has revealed the weak spots of IT systems and software management.

Read more to understand the three main challenges companies come up against with the new normal and how to master them.