eBook: How An Omnichannel Agent Desktop Helps Your Employees Personalize Customer Service

According to recent Accenture research, 72% of customers ceased doing business with a company due to a poor experience.

Multiple, disparate systems for voice, mobile, web chat, self-service, social media, CRM, etc., each with their own user interface, makes it difficult for contact center agents to deliver effortless customer service. They have to constantly switch between applications to find account information, access the knowledge base or reach their supervisor, requiring customers to be on hold and increase average handle time.

Download this eBook to learn:

  • What is an omnichannel agent desktop and how it can help transform customer experience
  • Five capabilities to look for in an omnichannel desktop
  • Success stories of how industry leaders have achieved improvements in agent efficiency, first contact resolution, average handle time and NPS

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Subscribe to the Daily Tech Insider Newsletter

Stay up to date on the latest in technology with Daily Tech Insider. We bring you news on industry-leading companies, products, and people, as well as highlighted articles, downloads, and top resources. You’ll receive primers on hot tech topics that will help you stay ahead of the game. Delivered Weekdays

Resource Details

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Provided by:
Genesys
Topic:
Enterprise Software
Format:
PDF