Organizations are adopting service and sales software-as-a-service (SaaS) solutions to replace or complement traditional on-premises packaged applications as they strive for revenue growth, improved customer satisfaction, and lower operating costs. Service and sales SaaS solutions offer fast deployment, rapid innovation, and improved business agility. Concerns about security and integration remain, but enterprises are using emerging solution management best practices to capitalize on the value of SaaS. This profile looks at the current usage and perceptions of service sales and SaaS solutions.