Human Centric Service in a Time of Crisis

In today’s digitally-driven environment, the need to create human-centric services has never been more important.

According to Forrester Research, 86% of customers say a positive emotional connection drives loyalty.

This report will examine the topic of human centricity at length, evaluating the latest innovations deployed by Service Trailblazers who are redefining customer experience today.

Resource Details

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Provided by:
Salesforce
Topic:
CXO
Format:
PDF