The Outbound Engagement Playbook

What is an outbound engagement solution? An outbound engagement solution enables organizations to proactively communicate with customers across a variety of channels. By managing expectations and keeping customers informed throughout their journeys, you can increase customer satisfaction, reduce churn, and build profitable long-term customer relationships.

This eBook will help you decide if an outbound engagement solution is right for you by covering the following areas:

  • Challenges with outbound engagement
  • Six key components
  • Deployment types
  • Use case studies

Read the Outbound Engagement Playbook to up your proactive communication game.

Resource Details

Genesys Telecommunications Laboratories logo
Provided by:
Genesys Telecommunications Laboratories
Topic:
Cloud
Format:
PDF