A Better Customer Experience Through Innovative Support Automation

Several studies have shown that customers prefer to find answers and information online before contacting a help desk via the phone, or email. The reason is not that people prefer to interface with computers — but that computers are instantly available and very patient. For a support organization, this means that time, money and resources, need to be invested in their online support capabilities. This type of support is also key to competitive differentiation. Read more…

Resource Details

Provided by:
Huawei Technologies
Topic:
Innovation
Format:
HTML