Without an automated way to monitor IT services throughout their lifecycle, IT would be consigned to endless trawling through logs and jumping from system to system. Troubleshooting, latency, and manual drudgery would become a way of life.

IT service management enables IT to confidently manage workflows, deliver smoother service, respond to incidents rapidly, and stay on top of changes being introduced into the IT infrastructure. This, in turn, raises customer satisfaction, enhances overall visibility, reduces costs, and helps to establish a platform for continual improvement.

In this TechRepublic guide, written by Drew Robb, learn the basics of ITSM, how it works, and its features, benefits. and drawbacks.

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  AGE OF EXPANSION

  ITSM consists of several modules, such as incident management, change management, problem management, service level management, configuration management, capacity management, and asset management. All remain important, but the profile of IT asset management within ITSM has risen. Why? The number of locations, regions, applications, platforms, and devices has exploded. It is common for an employee to use multiple devices for work-related duties.

  The average business user has 2.5 work-related devices, and the average household has at least 21 connected devices, some of which will be used for work functions. The sheer quantity of devices means that control of assets and equipment is more critical than ever.

Enhance your ITSM knowledge with our in-depth nine-page PDF. This is available for download at just $19. Alternatively, enjoy complimentary access with a Premium annual subscription.

TIME SAVED: Crafting this content required 18 hours of dedicated writing, editing, research, and design.