E-Commerce

The latest vendor assets for business technology professionals show you how to follow online sales from cost control and supply chain management through to transaction processing and fullfilment.

  • IRT Case Study

    White Papers // Jan 2018 // provided by SAP

    The aged care industry is going through enormous disruption. Regulatory changes have seen funds for community care or at-home services, which were previously distributed through care providers, being issued directly to customers. Then there’s the shift in customer expectations since baby boomers entered the market. They expect services to ...

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  • Best Practices for Service Management

    White Papers // Nov 2017 // provided by ConnectWise Automate

    Having happy customers is the gateway to higher profits. If keeping your customers happy feels like a full-time job, it’s time to rethink your strategy. Successful technology solution providers need to satisfy customer needs, but that shouldn’t come at the expense of wasted time, resources, or ...

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  • 5 Ways to improve customer experience

    White Papers // Nov 2017 // provided by Oracle

    In this report for Sale and Marketing specialists we examine how to: 1. Understand how customer experience extends beyond the initial sale 2. Make it easy to engage with your company and work to anticipate needs 3. Create strong, personalized relationships 4. ...

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  • Gartner Magic Quadrant for Digital Commerce

    White Papers // Nov 2017 // provided by Oracle

    The number of digital commerce platform vendors continues to grow along with the breadth of those platforms, adding to the complexity of vendor evaluations. This report evaluates 21 providers of digital commerce platforms to assist application leaders supporting digital commerce.

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  • How to build digital, connected and adaptive Customer Experience

    White Papers // Nov 2017 // provided by Oracle

    This infographic identifies five emerging technologies that should be on your strategic CX roadmap, and a outlines a five step approach to get you CX journey underway.

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  • Turning the Customer Journey Inside Out

    White Papers // Nov 2017 // provided by Oracle

    In this report, we explore how marketing, sales, and service teams can make better use of data and collaborate more closely to align themselves with the new customer journey. We also highlight how predictive analysis of customer data helps brands become more adaptable and strategic in the way they engage ...

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  • The Building Blocks of Organizational Change

    White Papers // Nov 2017 // provided by Oracle

    Renovating your processes, rewiring your product focus, developing a new culture: large-scale, transformative organizational development and change is messy, difficult—and usually fails. This digibook contains a step-by-step guide to leading process management and overcoming the cultural and procedural challenges, with case studies and examples of how smart CFOs are ...

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  • Rolling Forecasts: A Guide for Modern Finance Leaders

    White Papers // Nov 2017 // provided by Oracle

    This digibook provides a step-by-step guide on how to meet stakeholders’ expectations, with case studies and examples of how smart CFOs are adapting their processes to improve the quality and timeliness of their business forecasting. Learn how to modernize your forecast to meet and exceed today’s expectations.

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  • Securing the Digital Experience

    Webcasts // Nov 2017 // provided by Acquia and Alert Logic

    Organisations have a battle ahead of them to create exciting and innovative content for potential customers while remaining secure and compliant. Even though many companies place security at the forefront of their agenda, breaches continue to happen. This webinar looks at the various ...

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  • Thriving in the Digital Age

    White Papers // Oct 2017 // provided by Oracle

    This Guide For Modern Finance Leaders illustrated by examples from successful businesses that have embraced the new ways of working as well as guidance on how to plan for and implement the changes that are right for you.

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