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2017 Global State of Customer Service Report
Prepare your business for the future of customer service. In a world where price and product can easily be matched, customer experience has become a key brand differentiator. It’s never been more important to understand customer expectations, perceptions, preferences, and trends.
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This archived Tech Pro Research report, originally published in February 2016, is available for free to registered TechRepublic members. For all the latest research reports, 100+ ready-made policies, IT job descriptions, and more, check out Tech Pro Research. From the report: Once the stuff of Hollywood films,...
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RGDP: Learn all what you need to know
With the upcoming introduction of the General Data Protection Regulation (GDPR) on May 24, 2018 which will modify, how organizations maintain and manage their data, and the data of their clients. It is becoming ever important to think about how this will affect your business. At the time of...
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The Straight Truth about a Cloud First Strategy
Within this eBook, you will read about the challenges you might encounter when adding the cloud to your environment and the importance of taking a step back, to look at your data strategy and how your strategy should take a Cloud First approach. This is a compilation of blogs...
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A Secure, IT-approved Alternative to Personal File Sharing Services in the Enterprise (German)
Unauthorized employee use of personal file sharing services such as Dropbox and Box represents security risks to businesses. Learn how enterprise-ready file sharing solutions exceed employee needs while securing and mobilizing business data. This whitepaper will also give you an insight on how to: Protect business data. ...
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IBM Resiliency Disaster Recovery as a Service
No business can tolerate downtime, even when disaster strikes. With the growing threats of downtime and data loss, you need an advanced recovery solution to help you improve recovery objectives, protect critical data and ensure operational efficiency, at an affordable price. IBM DRaaS provides continuous replication of critical...
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Workday Payroll for the UK addresses the full spectrum of enterprise payroll needs. It offers the control, flexibility, and insight you need to support the unique aspects of your organisation.
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Achieving Real-Time Performance on a Virtualized Industrial Control Platform
This paper provides test methodologies and system configuration details to help manufacturers determine whether virtualized industrial platforms have adequate real-time responsiveness for their applications. Read More..
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Solution Brief: Why Micro-Segmentation Matters Now
Due to the increase in security breaches over the past few years, you know that legacy approaches to data center security are not adequate. Micro-segmentation could be the answer - but what does it really mean and how do you do it? Read this solution overview to find out.
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Mission Critical Apps in the Cloud and New Connectivity Challenges
In This paper...
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