Improving the customer experience to strengthen loyalty is a top goal for global brands. And because contact centres are typically a once-in-a-decade investment, the stakes are high. Picking the right platform and the right partner is proven to: Improve customer satisfaction Lower cost per call Increase first contact resolution Make the wrong choice, and you ...

Customers now communicate across multiple emerging channels and devices. This isn’t a vision of the future – it’s happening right now. The research shows that customers have and are in love with the technology. What’s more, their preferences are becoming well established, so if you are not accessible in the way that they want to ...

The “year of desktop virtualization” has been touted for almost a decade. In practical terms, technology and service providers need to cater to its varying market characteristics, which represent an array of technologies best suited to particular needs across industry and geographic boundaries. Gartner’s current research agenda for client computing aims to examine five major ...

Watch this webinar with experts from IBM and Aberdeen Group to learn what’s driving the need for extreme file transfer and get a look at solutions that make it possible to distribute more information faster, enable worldwide access, and automate file-based workflows to ensure seamless file transfer.

Read this report from Forrester Research to learn how to take advantage of your internal audit team’s resources and expertise to develop a more efficient, sustainable compliance program.

Plantronics surveyed 1,800 enterprise employees in the US, UK, Germany, China, India and Australia. All professionals surveyed work in medium or large-size companies (100+ employees). Findings show that professionals are certainly putting all these new technologies to frequent use. In fact, 78% of those polled said their email usage had dramatically increased over the past ...

Maximize efficiency with deeper insight to data value and automated, policy-based compliance, retention & disposition

VMware NSX does for networks and physical network components what virtual machines did for data centers and physical servers. It allows you to use them in very different and more flexible ways. In this white paper, you’ll learn how VMware NSX changes the way you build, manage, and secure your network.

According to Gartner, 50% of ALL network attacks will hide in SSL by 2017. SSL Encrypted traffic is pervasive and can improve security of data but it also bypasses most policy enforcement points. This is creating a significant data security, privacy and compliance risk for businesses. Get up to speed with Blue Coat’s Interactive E-guide ...

To be secure against targeted attacks, organizations need complete visibility into the SSL traffic coming across the WAN. Discover the risks posed by the use of SSL encryption, and the products that can help you defend your business.