Aberdeen’s research has shown that savvy businesses are proactively preparing for future contact center activities by utilizing AI capabilities. But more specifically, AI behavioral analytics – sometimes referred to as conversational analytics – helps these businesses to automatically find and surface contextual insights in real-time to empower agents to self-improve on their own soft skills ...

As more small businesses adjust to working remotely, it’s crucial to equip employees with practical tools that help them connect online and continue to collaborate. If you’re looking for ways to boost productivity when working from home, we’re here to help you with tailored technology, security and software solutions. Subscribe to the Cybersecurity Insider Newsletter ...

Google Meet is an enterprise video-conferencing service from Google that supports chat, one-on-one video calls and group video meetings. Users can chat with other participants, share videos, presentations, and slides from their desktop in real-time, as well as stream live events. Google Meet is available via web browser at meet.google.com and can also be accessed ...

All around the globe, the COVID-19 pandemic has taken away lives and jobs, damaged industries and enterprises, and turned the unimaginable into the usual. A return to normal, whenever it comes, will be a different normal. What we do right now will define the future, and yet making decisions and acting with assurance has never ...

Employees, business leaders, and analysts spend a lot of time wondering what the future of work will look like and what it will take for organizations to succeed a few years down the line. This report identifies three important and impactful changes businesses can make to catch up with competitors that are already working in ...

Picking a productivity software suite for a company is no longer as simple a choice as it used to be. Microsoft Office, once the only option, is now competing against several alternatives, most prominently Google G Suite. Microsoft and Google each make a number of claims about how its product can improve the way a ...

Leading companies from around the world are using G Suite to enable their workforce – and it’s delivering measurable results. In 2019, Google commissioned Forrester Consulting to discover the total economic impact™ companies may realize by switching to G Suite. The data they gathered informed the model for our calculator and uncovered G Suite’s key ...

Employees, business leaders, and analysts spend a lot of time wondering what the future of work will look like and what it will take for organizations to succeed a few years down the line. This report identifies three important and impactful changes businesses can make to catch up with competitors that are already working in ...

Picking a productivity software suite for a company is no longer as simple a choice as it used to be. Microsoft Office, once the only option, is now competing against several alternatives, most prominently Google G Suite. Microsoft and Google each make a number of claims about how its product can improve the way a ...

Leading companies from around the world are using G Suite to enable their workforce – and it’s delivering measurable results. In 2019, Google commissioned Forrester Consulting to discover the total economic impact™ companies may realize by switching to G Suite. The data they gathered informed the model for our calculator and uncovered G Suite’s key ...

Employees, business leaders, and analysts spend a lot of time wondering what the future of work will look like and what it will take for organizations to succeed a few years down the line. This report identifies three important and impactful changes businesses can make to catch up with competitors that are already working in ...

Picking a productivity software suite for a company is no longer as simple a choice as it used to be. Microsoft Office, once the only option, is now competing against several alternatives, most prominently Google G Suite. Microsoft and Google each make a number of claims about how its product can improve the way a ...

Leading companies from around the world are using G Suite to enable their workforce – and it’s delivering measurable results. In 2019, Google commissioned Forrester Consulting to discover the total economic impact™ companies may realize by switching to G Suite. The data they gathered informed the model for our calculator and uncovered G Suite’s key ...

Employees, business leaders, and analysts spend a lot of time wondering what the future of work will look like and what it will take for organizations to succeed a few years down the line. This report identifies three important and impactful changes businesses can make to catch up with competitors that are already working in ...

Picking a productivity software suite for a company is no longer as simple a choice as it used to be. Microsoft Office, once the only option, is now competing against several alternatives, most prominently Google G Suite. Microsoft and Google each make a number of claims about how its product can improve the way a ...