A transformation of the workforce has altered end user expectations and business needs, driving the need to build flexible, simple, and scalable remote support solutions – all while keeping support costs down. Organizations are now looking to implements best of breed, intuitive customer engagement solutions that give professional help desk and other support professionals on ...

IDC spent time with two customers of clientless remote software, Dell and Dover Federal credit Union, and they spoke about the importance of security, feature sets and the strong relationships needed to successfully deploy and manage tool sets that support end-users in a holistic manner. Find out how Mobility and IoT (Internet of things) will ...

Enterprises — whether in manufacturing, energy, healthcare, IT, or other industry verticals — need to have devices and systems installed and functioning for the long term at peak performance. Examples include the deployment and support of large wind turbines, medical imaging devices, seismology sensors, or large storage arrays. Support and deployment specialists are at the ...

The concept that everything you need is available on-demand is becoming quite common. This trend is beginning to show up in the B2B service world too! Learn how you can use the collaborative video tools in field service to ensure technicians have the information and skills to solve problems on a first visit. Subscribe to ...

Cyber-attacks are occurring on an industrial scale. Information theft and the intentional disruption of digital and online processes are among the leading business risks that organizations face today. As many breaches go for months before they are detected, the fate of an organisation whose defenses have been compromised will be influenced by the speed with ...

Cyber-attacks are occurring on an industrial scale. Information theft and the intentional disruption of digital and online processes are among the leading business risks that organizations face today. As many breaches go for months before they are detected, the fate of an organisation whose defenses have been compromised will be influenced by the speed with ...

As more and more organizations adopt cloud services, it’s essential to maintain a consistent level of security to protect data. There is no silver bullet. But there are some basic cloud security components. Find out now! Subscribe to the Cybersecurity Insider Newsletter Strengthen your organization's IT security defenses by keeping abreast of the latest cybersecurity ...

What’s the best approach to cloud migration? Relying on your cloud service provider for data protection and compliance may not be enough. But, you can’t just write off cloud services due to security concerns. Get solid advice here. Subscribe to the Cloud Insider Newsletter This is your go-to resource for the latest news and tips ...

Collaboration is all about enabling diverse and distributed team members, both inside and outside the company, to effectively communicate, share information, and work toward the efficient completion of a common goal or project. The benefits of collaboration show up as productivity gains, better and faster decision making, improved communication and teamwork, and the ability for ...

Do you wonder how to increase collaboration between your Operations and Development teams in support of new multi-tier applications or changes to existing applications? Is your organization looking to leverage Agile and Lean techniques to accelerate software delivery, but struggles to move teams away from silo’d mentality and behavior? Is your organization looking to adopt ...

Developing multi-tier applications introduces numerous challenges to teams and organizations; orchestrating work across teams that work and behave very differently, understanding cross-team dependencies so as to minimize risks, ensuring everyone’s backlogs are aligned to the same priorities, keeping teams focused on customer needs/feedback …. to highlight just a few. Join us on this TechByte session ...

You can be a lean startup in an Enterprise! Through collaboration between development, test and operations, an innovative idea can be quickly delivered for customer feedback and reaction. Let’s find out how a team working within a large Enterprise can, in fact, be nimble and creative in getting innovations to market. Subscribe to the Daily ...

The reality is that whether an application is fast or not depends on the end user’s perception. Therefore, the best way to maximize business revenue is to track exactly what your customers are experiencing – from the moment they click until the page has loaded. And next generation web application performance management (APM) from New ...

The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of EMS on their organizations, to support the increasing mobility of employees and improve their productivity while protecting the company against security incidents. Read More.. Subscribe to the Innovation Insider Newsletter Catch up on the latest tech ...

Learn how to work faster and better using IBM collaboration tools. Regardless of whether you’re at home, in the office or in a coffee shop, IBM’s New Way to Work will make a difference in how you get the job done. Subscribe to the Daily Tech Insider Newsletter Stay up to date on the latest ...