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The ability to deliver engaging and increasingly personalized omni-channel experiences is a mission-critical capability today and is one of IDC’s five pillars for digital transformation. IDC believes vendors, such as IBM, that provide cloud- and AI-enabled digital experience solutions, together with complementary digital marketing and other applications, are ideally positioned...
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Achieving an "always-on" B2B Infrastructure
Are you prepared for any potential disruption? Meet the demands of high-availability operations with IBM Global Mailbox, which helps enable: Always-on, active-active operations 24x7x365 availability Disruption resilience Near real-time disaster recovery Register now to get more details on how Global Mailbox can help your business maintain connectivity to...
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Collaboration matters: how to empower your employees, drive business value and productivity
Many collaboration initiatives focus on technology, but neglect two fundamentals: the people using it and the work they need to do. A one-size-fits-all approach to collaboration tools won’t adequately address the needs of your people, from desk-bound workers to highly mobile executives. Empowering employees with fit-for-purpose collaboration technologies and improved...
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Cisco Webex teams security infographic
Help your teams be more productive. While staying safe. As your employees need to collaborate more frequently with external parties, your security risks can grow. Cisco Webex Teams keeps your sensitive information safe as your employees work with the people inside your security perimeter and the people beyond it....
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Five reasons more companies choose Webex
The more intuitive way to work. Your employees, customers and partners need the ability to connect and collaborate, at any time, from any location - across time zones or simply across the conference table. And those workplaces are expanding faster than ever, powered by mobile and cloud usage that...
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Cisco Webex Teams: Collaborate. Innovate. From anywhere.
The modern workplace is anywhere. Think about the way you work today and how it has evolved. Chances are it's no longer 9 to 5, whether you're in banking, education, retail, healthcare, manufacturing, or any number of other industries. This eBook provides an overview of the modern workplace,...
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In our 35-criteria evaluation of sales force automation providers, we identified the 10 most significant ones — bpm'online, CRMNEXT, Infor, Microsoft, NetSuite, Oracle, Pegasystems, Salesforce, SAP, and SugarCRM — and researched, analyzed, and scored them. This report shows how each provider measures up and helps application development and delivery...
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You're no stranger to the idea that loyalty is key in selling. Establishing that loyalty requires building strong relationships throughout the customer lifecycle. This eBook is your guide to navigating the challenges at each stage of the sales process. You'll discover how to leverage modern tools and techniques to find...
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Prioritize Support Services to Rise Above the Competition
Today's users expect consistent, high-quality support experiences, whether seeking help with consumer technology or reaching out to their support team at work. They want support that is available on any type of device or connection, in any location, in any language, and they want it delivered through their chosen method...
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How To Get Better At 'Small, High-Velocity' Decisions
Slack and Oracle recently collaborated to bring together Slack’s team messaging capability and Oracle’s new intelligent bot-builder capability. Oracle’s chatbot capability lets people use natural language processing (NLP) to ask questions about a specific use case, and the chatbot can respond by pulling information from a back-end or enterprise application...
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