Employees are becoming increasingly self-sufficient in meeting their IT needs. Our writers and editors will show you how to address security concerns and trustworthiness of devices.
Ransomware is on the rise: this document is intended to be a guide for organizations faced with a ransomware infection. Subscribe to the Innovation Insider Newsletter Catch up on the latest tech innovations that are changing the world, including IoT, 5G, the latest about phones, security, smart cities, AI, robotics, and more. Delivered Tuesdays and ...
Omnichannel retailing creates opportunities but it’s also raising expectations for seamless customer service on all channels. Download this guide from Zendesk to see how you can evaluate your current service and choose the right people, processes and systems to give your customers the service they want. Subscribe to the Daily Tech Insider Newsletter Stay up ...
It used to be that anytime, anywhere, 24/7/365 global support was only feasible for large global companies. Today, even small and mid-sized companies can make it work. Download this eBook from Zendesk to discover the key considerations and best practices for providing outstanding, round-the-clock support. Subscribe to the Daily Tech Insider Newsletter Stay up to ...
It used to be that anytime, anywhere, 24/7/365 global support was only feasible for large global companies. Today, even small and mid-sized companies can make it work. Download this eBook from Zendesk to discover the key considerations and best practices for providing outstanding, round-the-clock support. Subscribe to the Daily Tech Insider Newsletter Stay up to ...
Ransomware is on the rise: this document is intended to be a guide for organizations faced with a ransomware infection. Subscribe to the Innovation Insider Newsletter Catch up on the latest tech innovations that are changing the world, including IoT, 5G, the latest about phones, security, smart cities, AI, robotics, and more. Delivered Tuesdays and ...
65% of employees ignore data when making a business decision and 62% delay completing tasks that require logging into multiple systems. Why? Because today’s business apps disenfranchise employees and limit their ability to make optimal decisions. This Forrester white paper discusses how business applications are currently used and how the right apps will empower employees ...
Trustpilot needed to establish an international support desk that could accommodate rapid growth and help them maintain the quality and reliability of their user-generated online business reviews. See how they achieved increased productivity, improved customer satisfaction and more with Zendesk. Subscribe to the Daily Tech Insider Newsletter Stay up to date on the latest in ...
There is an increasing trend towards N+1 UPS architectures – rather than 2N – as IT fault tolerance through software continues to improve. There are two common ways N+1 can be achieved: paralleling multiple unitary UPSs together or deploying a single UPS frame with multiple internal modules configured for N+1 redundancy. In this paper, we ...
In this paper, Stratecast provides a context for understanding the factors that influence cloud price-performance. We dispel some insidious myths that can prevent IT decision-makers from selecting the optimal cloud service for their workloads. To provide a vivid view of the magnitude of the issue, we step through reallife scenarios provided by IBM, comparing actual ...
This white paper demonstrates the five dos and don’ts that businesses should consider as they go down the path to using Office 365 for voice. Read More.. Subscribe to the Daily Tech Insider Newsletter Stay up to date on the latest in technology with Daily Tech Insider. We bring you news on industry-leading companies, products, ...
IBM commissioned Forrester Consulting to conduct their Total Economic Impact™ (TEI) study that examines and quantifies potential return on investment (ROI) for IBM UrbanCode Deploy within an enterprise DevOps environment. The study determined that a composite organization, based on the customers interviewed, experienced an ROI of 482%! Read the Forrester Consulting study and learn learn ...
This white paper will give you perspective on how cloud computing is addressing today’s most pressing IT and business challenges. Public cloud with hybrid cloud capabilities has become the preferred cloud model and it’s important to know the types of hybrid cloud capabilities enterprises should evaluate when considering cloud computing. Through three real-world case studies ...
Experts say the demand for electricity, natural gas, and water will double or triple as billions of people join the digital economy, and the use of energy and water will grow while vehicles and mass transit go electric. One thing is clear – the digital economy needs clean, dependable, and affordable electricity. This should be ...
Creating value in a digital world where the consumer is in charge Subscribe to the Daily Tech Insider Newsletter Stay up to date on the latest in technology with Daily Tech Insider. We bring you news on industry-leading companies, products, and people, as well as highlighted articles, downloads, and top resources. You’ll receive primers on ...
Substantially improving partner performance & accelerating revenue growth starts right here! Have you realized the true business impact a high performing partner ecosystem offers? No? Well, welcome to Partnering Automation, the next wave of innovation to drive even better results from your channel partners. High performance partnering requires high performance technology, right? Download this whitepaper ...