Artificial intelligence continues to gain momentum within business, government and society at large, but the world has yet to see its full potential. This is the conclusion from the 2022 AI Momentum Survey, which includes responses from more than 500 executives worldwide. Together, their insight paints a picture of a burgeoning technology brimming with interest, ...

Organizations that can interpret and analyze enterprise data are equipped to win in the digital economy. They can empower people at all levels to make better decisions faster – even in real time. They can uncover ways to improve cost efficiencies and even automate processes with intelligent analytics. They can forecast and simulate scenarios to ...

Advanced analytics and AI adoption continue to grow as organizations recognize the powerful role these technologies play in improving efficiency and competitive advantage. To help accelerate digital transformation and contain costs, organizations are looking for new use cases to deploy. Moving to the cloud, with its scalability and affordability, is increasingly attractive, and adoption has ...

The 2022 State of Operational Technology and Cybersecurity Report, now in its fourth annual iteration, finds that organizations are still moving too slowly toward full protection of their operational technology (OT) assets. Based on a global survey of more than 500 operational technology (OT) security professionals, this year’s report finds that while OT security has ...

IT/OT cybersecurity is the protection of Operational Technology (OT) used for process control. In the Purdue Model this relates to the protection of industrial operations at levels 0-3, but in practice relates primarily to the process control level, the local control room and DMZ. Historically, firewalls and data diodes have been deployed to prevent external ...

Cyberattacks are a growing threat to water utilities. Recent incidents have garnered media attention as potential threats to water systems endanger public health and the environment. Water systems epitomize volatile critical infrastructure and are designated in the National Security Memorandum on Improving Cybersecurity for Critical Infrastructure Control Systems. This requires baseline and sector specific goals ...

Operational technology (OT) is essential to today’s industrial processes and equipment, not least of which in the energy sector. The development and distribution of energy benefits greatly from digital transformation and the addition of Internet of Things (IoT) devices and monitoring systems. However, this increased digital nature opens the industry to potentially devastating cyberattacks. Pulse ...

In primary school, you tapped into a wealth of knowledge that you’re still able to instantly and effortlessly access. Two times two equals four. The Roman invasion. Magna Carta. The Industrial Revolution. This is essential, schoolhouse knowledge management. In your contact centre, knowledge management (KM) is instant gratification for customers along their journey. KM is ...

Customers embraced technology to manage all aspects of daily life and set off a digital disruption that forever changed how businesses interact with them. To meet new customer expectations, businesses adopted hybrid models that emphasise connecting with customers in digital channels and face-to-face. Not only do customers want you to be as digitally fluent as ...

Engagement is about giving agents the environment, culture and systems to reach their potential, encouraging them to care about their customers and ultimately, the aims of the organisation in which they work. Empowerment implies trust in these agents, and an acceptance that some of the tight control that has been a feature of traditional contact ...

In the last year, 60% of organizations suffered a certificate related outage that impacted their critical business applications. These outages are now costing large corporations an average of $5,600 per minute, damaging reputation and growth rates. It’s more important than ever to set up and maintain the uncompromising standards that will help you manage your ...

The zero-trust network security model has become a pervasive topic for IT professionals. Many organizations have a vision of what they want or need in terms of zero-trust and zero-trust network access (ZTNA), but the completeness of their vision isn’t necessarily being translated into the solutions they’re able to put in place. Most organizations claim ...

As organizations adopt hybrid work, they need to extend security to employees no matter where they may be located. The work-from-anywhere (WFA) model presents security risks, so it’s critical for organizations to provide enterprise-level security everywhere they work, whether at home, in the office, or on the road. In addition to the next-generation firewall (NGFW) ...

The way people work has fundamentally evolved, and organizations need to be able to keep workers productive from multiple locations. They need to make it possible for employees to work safely and securely whether they are located in the office, at home, or on the road. The Fortinet Security Fabric platform delivers endpoint, network, and ...

The massive shift from working in an office to working at home has highlighted many security and connectivity challenges. In addition, today’s networks are highly distributed with resources spread across data centers and multiple clouds. It’s critical for organizations to enable secure access from anywhere to any application – while applying consistent security policies. That’s ...