Digital transformation is a top priority for business leaders who use tech to provide more value to customers, workers, and stakeholders. It involves reshaping businesses processes, corporate culture, and IT operations.
Discover the new benefits of expanding automation to the enterprise. Know more about better ways to run Ansible and best practices for control with Ansible Tower to realise its true potential. Subscribe to the Daily Tech Insider Newsletter Stay up to date on the latest in technology with Daily Tech Insider. We bring you news ...
Read more about the powerful open source automation language-Ansible. Know more about the importance of Zero downtime and the supporting tools need to achieve that operational capacity. Read to know more about: Rolling updates and multi-tier applications Continuous deployment of management content Integrated stage testing with Ansible Subscribe to the Innovation Insider Newsletter Catch up ...
Read case studies about automating digital operations. Know more about the challenges and benefits of automation for digital operations. Learn how to develop enterprise-wide automation capabilities over time. Subscribe to the Innovation Insider Newsletter Catch up on the latest tech innovations that are changing the world, including IoT, 5G, the latest about phones, security, smart ...
For businesses that want to transform, modernizing ITSM is a step in the right direction. Five leading brands—SAP SuccessFactors, Experian, Group Health (Kaiser Permanente Washington), Al Jazeera Media Network, and Royal Bank of Scotland—made that move, and they aren’t looking back. Read this ebook. Subscribe to the Innovation Insider Newsletter Catch up on the latest ...
Did you know typical back-office employees spend up to 80 percent of their day on things like filing, data entry, and other repetitive admin tasks? Robotic process automation – RPA – takes care of those little things that are vital for customer satisfaction but tedious for employees. With RPA, such processes are taken care of ...
Did you know typical back-office employees spend up to 80 percent of their day on things like filing, data entry, and other repetitive admin tasks? Robotic process automation – RPA – takes care of those little things that are vital for customer satisfaction but tedious for employees. With RPA, such processes are taken care of ...
“Collaboration” is more than just a trend word in the digital world. It is an essential element for increased creativity, inventiveness and ultimately more success. New workplace technology can help facilitate interaction and engagement, and enable the ideation process. A combination of an advanced display, Intel Unite® software, expansion options, and cloud capabilities enables a ...
Learn more about how you can leverage AI technology to improve your customer journey. Learn more about the role of AI in Customer Acquisition Customer Service Agent Augmentation Subscribe to the Innovation Insider Newsletter Catch up on the latest tech innovations that are changing the world, including IoT, 5G, the latest about phones, security, smart ...
Explore the future of customer engagement. Seamless customer engagement is the answer to survive in this digital age. Learn more about: Shifting to decentralised customer information Intelligent digital engagement systems New channels for customer interaction Subscribe to the Innovation Insider Newsletter Catch up on the latest tech innovations that are changing the world, including IoT, ...
Automation can be one of the best ways to drive revenue growth by improving speed, scale and customer experience. However, calculating ROI can be challenging, especially for larger-scale automation projects—the transformational ones targeting growth along with cost savings. To help you understand the business value of choosing an automation platform, IBM commissioned Forrester Consulting to ...
Today, end-to-end customer experience is the competitive differentiator, and customer service teams have unprecedented opportunity to elevate their role in the broader business. The C-suite has taken notice of how service can drive elevated customer experiences, differentiate brands and drive new revenue streams. As a result, service leaders are investing in their people, processes and ...
The landscape is changing at a breakneck pace for the electronic trading sector. As margins decrease and costs increase, electronic trading firms need faster access to information, quicker insights into the market, and transparent, secure systems that can keep up with regulatory and compliance pressures. These can be summed up as the three key trends ...
Companies of all types are pursuing digital transformation. The goal is to improve customer value, operate with greater efficiency and agility, and increase innovation. But as companies leverage new cloud and DevOps workflows to build their digital business, security has not kept pace. As infrastructure becomes more permeable to enable new business models, cyber criminals ...
Digital transformation is all about IT change. Enterprises are spending millions on digital transformation initiatives with the goal of improving customer service and workforce productivity. But here’s the uncomfortable question: how do you know these IT changes actually produce a better digital experience for your customers and employees? Get this whitepaper, to learn how to ...
Dashboards are essential to modern business. While needs vary across industries and organizations, often dashboards can be unclear, poorly formatted, or trying to accomplish too many things. A well-designed dashboard benefits everyone. Read How to Design Best in Class Dashboards: Four Must-See Examples to learn how you can create dashboards that: Measure long-term, big-picture strategy ...