Digital transformation is a top priority for business leaders who use tech to provide more value to customers, workers, and stakeholders. It involves reshaping businesses processes, corporate culture, and IT operations.
Delivering an exceptional customer experience is priority number one for companies hoping to succeed and grow in today’s competitive environment. So, how can you best assess the quality of your customer experience and identify areas for improvement? Start by understanding their journey. Read more on how journey maps give your organisation a leg up in ...
Artificial intelligence and intelligent technologies are a key driver of digital transformation and are demonstrating significant ability to improve customer and employee experiences. These technologies are transforming our everyday lives—virtual assistants that automate texting and communication, facial or retina recognition used for security and maps that can predict arrival times based on current traffic or ...
You want an introduction to ITIL 4 or, perhaps, more information. But you don’t have the time to read the 122-page ITIL Foundation: ITIL 4 Edition book. No problem. This ebook, ITIL 4 in 10 minutes, is for you. Learn what ITIL is all about, download now Subscribe to the Innovation Insider Newsletter Catch up ...
With so much of the modern enterprise powered by IT, visibility into IT infrastructure is mission critical. As IT infrastructure continues to grow and become more complex, this sought-after visibility is remarkably elusive. For IT to gain visibility, they must consolidate data into a single configuration management database (CMDB) – then facing the challenge of ...
Your business relies on the cloud for agility, cost savings, and scalability, but how do you ensure that the cloud technologies enabling your business aren't also introducing security risks, impacting customer experience (CX), or costing more than anticipated? That's where Akamai comes in. This e-book explains how Akamai’s cloud delivery platform is designed to make ...
Read case studies about automating digital operations. Know more about the challenges and benefits of automation for digital operations. Learn how to develop enterprise-wide automation capabilities over time. Subscribe to the Innovation Insider Newsletter Catch up on the latest tech innovations that are changing the world, including IoT, 5G, the latest about phones, security, smart ...
Did you know typical back-office employees spend up to 80 percent of their day on things like filing, data entry, and other repetitive admin tasks? Robotic process automation – RPA – takes care of those little things that are vital for customer satisfaction but tedious for employees. With RPA, such processes are taken care of ...
The pace of the digital economy is accelerating, changing how merchants, consumers and businesses interact. Demand for personalized experiences is shifting the classic payment transaction to a digital process based on open collaboration. This e-Book outlines how industry leaders are transforming their digital edge to leverage an ecosystem-based value chain for real-time insights and a ...
Open banking allows consumers better access to their data, enabling them to make better choices about financial products and services. Regulators support open banking in order to drive financial services competition, promote innovation and create new partnerships. Download this e-Book to learn how the Equinix portfolio of innovative interconnection solutions, can help you achieve your ...
The term “digital transformation” has evolved from a trendy phrase to a business strategy must-have and shows no signs of slowing down. Does your company need to save money or enhance customer service? Maybe it needs to innovate? A digital transformation strategy can provide solutions and has become a necessity in order for companies to ...
An enterprise-wide automation strategy helps organizations improve existing processes and execute upon digital transformation. Ultimately, applying modern automation to your enterprise application environment helps your business better serve your customers – so you can be successful in the digital economy. DOWNLOAD NOW to hear how to transition to a more automated, efficient environment. Subscribe to ...
Emirates NBD are one of the largest banks in the United Arab Emirates (UAE). The bank struggled with slow provisioning and a complex IT environment. Provisioning physical servers could take months, and virtual servers took up to a week to provision. To increase the speed and flexibility of IT delivery while controlling costs, it began ...
Successful hybrid cloud strategies allow applications to move across environments, establish consistent security policies and automate and manage resources. But technology alone doesn’t lead to this kind of digital transformation. This virtual event explores how it takes open architectures, processes and cultures to build an IT system that not only brings true interoperability, consistency and ...
A hybrid cloud strategy unites environments with a single management solution. Surrounding hybrid cloud technologies with open, agile processes gives organisations the flexibility and scalability to keep up with customer demands. DOWNLOAD NOW to see how 12 organizations across 5 industries are working with Red Hat to take an open, hybrid approach to solving their ...
To take full advantage of the cloud, you need to approach applications in new ways. It’s really about changing your mindset to embrace what’s important with regard to building application services quicker. READ MORE about how the cloud-native way is the best way to develop faster, deliver faster and adapt to changing needs faster. This ...