COVID-19 has impacted every aspect of our lives. How we live, how we work and how we interact. The pandemic has introduced new challenges, it has also highlighted – and accelerated – some pre-existing problems. As organisations adapt to the new normal, they’re also coming to the realisation that the challenges they needed to address ...

Google Cloud commissioned the Economist Intelligence Unit to tap into what works at top companies, drawing on real-life experiences of more than 1,000 business executives: More than 94% of respondents describe application development as either somewhat or very important to their business’ growth More than 65% of respondents say they have already adopted some degree ...

As an SMB owner in Vietnam, you need to constantly determine how to make the most of your limited resources by deriving the greatest value from every IT investment you make. Discover Cisco Start’s competitively priced suite of security, collaboration, enterprise networking, data center products and solutions that is specially designed to meet your SMB ...

Customer service has been, and will continue to be, a central concern for most companies. Designing and delivering a positive customer experience relies heavily on the framework and capabilities of your call center or contact center, specifically the ability to support omnichannel interactions. The IDC MarketScape analyzes vendors for their current capabilities as well as ...