Microsoft Build returned in 2020, but this year’s event, which took place on May 19- May 21, was different than year’s past. The all-digital event featured multiple sessions as well as announcements aimed at developers. Take a look at the highlights in this free PDF download from the teams at TechRepublic and ZDNet. In the ...

In today’s hyper-digital landscape, speed, and scale of service delivery remains a key advantage for customer experience teams. However, leading organisations are now looking at ways to drive emotional connections through human-centric services between the customer and their brand across digital platforms. Creating a holistic 360-degree view of your customer through a consolidated customer data ...

In today’s hyper-digital landscape, speed, and scale of service delivery remains a key advantage for customer experience teams. However, leading organisations are now looking at ways to drive emotional connections through human-centric services between the customer and their brand across digital platforms. Creating a holistic 360-degree view of your customer through a consolidated customer data ...

In today’s digitally-driven environment, the need to create human-centric services has never been more important. According to Forrester Research, 86% of customers say a positive emotional connection drives loyalty. This report will examine the topic of human centricity at length, evaluating the latest innovations deployed by Service Trailblazers who are redefining customer experience today. Subscribe ...

ZDNet and TechRepublic explore how new technologies like artificial intelligence (AI), cloud, drones, and 5G are helping government agencies, public organizations, and private companies respond to the events of today and tomorrow. In the download: What data tells us about first responders dealing with COVID-19 cases GE Healthcare and Microsoft partner to help hospitals fight ...

Download this eBook to learn: How leading healthcare organizations like Sutter Health, Premera Blue Cross and Hologic are leveraging API-led connectivity to accelerate IT project delivery speed How APIs can be used to address the unique business and IT challenges faced by health systems, health insurers and life sciences companies How MuleSoft’s out-of-the-box API designs, ...

The National Retail Federation’s (NRF) 2020 Big Show in New York was jam packed full of robots, frictionless store mock-ups, and audacious displays of the latest technology now available to retailers. Dozens of robots, digital signage tools, and more were available for retail representatives to test out, with hundreds of the biggest tech companies in ...

Today’s CES is as much a showcase for the latest business technology as it is for consumer electronics. Enterprise technologies like artificial intelligence (AI), data analytics, and 5G underpin the latest Internet of Things (IoT) gadgets, smart devices, and autonomous vehicles were on full display at CES 2020. In this free ebook from TechRepublic you’ll ...

This ebook, based on the latest ZDNet/TechRepublic special feature, looks at the current and future role of autonomous vehicles in the enterprise. From the ebook: Few technologies have been more anticipated heading into the 2020s than autonomous vehicles. Tantalizingly close and yet still perhaps decades from market adoption in some use cases, the technology is ...

Did you know typical back-office employees spend up to 80 percent of their day on things like filing, data entry, and other repetitive admin tasks? Robotic process automation – RPA – takes care of those little things that are vital for customer satisfaction but tedious for employees. With RPA, such processes are taken care of ...

Explore case studies about the critical role of integrations. Know more about how Slack brings together data, apps and your people in a single place. Subscribe to the Daily Tech Insider Newsletter Stay up to date on the latest in technology with Daily Tech Insider. We bring you news on industry-leading companies, products, and people, ...

Augmented reality isn’t just for glasses, and virtual reality isn’t just for games. In fact, the combination of the two in Mixed Reality is empowering new scenarios in training, coaching, remote work, and other enterprise functions. This ebook, based on the latest ZDNet/TechRepublic special feature, offers a detailed look at what Mixed Reality is and ...

Odds are your IT ecosystem sprawls across public and private clouds, bare-metal servers, and virtualized infrastructure. To make the most of those environments, you need to move applications and workloads across them. Learn how Red Hat’s flexible hybrid cloud solutions can carry your business forward. Subscribe to the Cloud Insider Newsletter This is your go-to ...

Modern IT scatters applications, data, services, and devices across environments. Only a flexible, distributed approach to integration and process automation can untangle such a complex ecosystem. With Red Hat’s intelligent integration technologies and strategies, you can bring order to your environments and focus on serving customers. Subscribe to the Data Insider Newsletter Learn the latest ...

“The Automated Enterprise” e-book shows the important role IT automation plays in business today. Optimize resources and speed development with Red Hat® management solutions, powered by Red Hat Ansible® Automation. IT automation helps your business better serve your customers, so you can be successful as you: Optimize resources by automating complex and manual processes Accelerate ...