The Windows GUI is the traditional way to perform administrative tasks, but scripting offers faster and more versatile methods that can help further your technical skills. This download includes 21 publicly available PowerShell scripts, along with a document explaining each one, to help you up your scripting game and administer your AD environment more efficiently. ...
Maintenance tasks, equipment upgrades and installations must be completed regularly — potentially creating disruptions and preventing employees from doing their work. This policy is designed to help your organization determine procedures for scheduling and communicating server, system and network downtime with the goal of minimizing the impact and inconvenience for your staff, clients and contractors. ...
This policy defines what systems and services to monitor, establishes how they will be monitored, and determines how support staff will be notified of problems that require escalation or remediation. From the policy: SUMMARY Maximum uptime is often a priority goal for company systems and services in today’s 24/7 year-round society. With that objective in ...
Virtualization platforms are available from a number of vendors, but it’s still critical to maintain your virtualization environment to avoid unnecessary resource consumption, out of-compliance systems or applications, data loss, security breaches and other negative outcomes. This policy defines responsibilities for both end users and the IT department to ensure that the virtualized resources are ...
Cloud Technologies have moved from single workload projects to the mainstream. Cloud Infrastructure-as-a-Service (IaaS) is popular. The market for these services grew by nearly 40% in 2019. With IaaS, the cloud provider operates the underlying IT infrastructure — servers and virtual machines, storage, networking, and operating systems — using an ondemand and a pay-as-you-go model. ...
It’s Saturday morning, and your customer has an issue. They pick up the remote—er, phone—and dial the number to your support line, expecting instant gratification. There’s only one problem: Your customer might not get connected with the agent they expect. Will they be a knowledgeable one? Will they be understanding and empathetic? Or will they ...
Engagement is about giving agents the environment, culture and systems to reach their potential, encouraging them to care about their customers and ultimately, the aims of the organisation in which they work. Empowerment implies trust in these agents, and an acceptance that some of the tight control that has been a feature of traditional contact ...
It seems that every few months, another prominent global brand experiences a major security breach and the negative public exposure causes major damage to their reputation. It’s enough to keep business owners and security professionals worried that they are also exposed, be it through an overlooked vulnerability baked into their devices or an unknown, exploitable ...
Endpoint security solutions range from signature-based endpoint protection platform (EPP) or antivirus (AV) solutions to extended detection and response (XDR) platforms that tie multiple security solutions together. Organizations that are evaluating endpoint detection and response (EDR) solutions need to ensure that the products they are considering will meet their needs in the areas. Discover them ...
Enterprises of all shapes and sizes were deep into the process called digital transformation before the COVID-19 virus hit the world. Digital transformation is “a catchall term for describing the implementation of new technologies, talent, and processes to improve business operations. Now, on the other side of the pandemic, most organizations are accelerating their digital ...