Keep your IT project running smoothly by reading our experts' tips and best practices about methodologies, agile, software, collaboration, risk management, and learning from failed projects.
NoSQL means a release from the constraints imposed on database management systems by the relational database model. This eBook will give you an understanding of what NoSQL is, when you should consider using a NoSQL database over a relational one and when to use both. In addition, this book introduces Enterprise NoSQL and shows how ...
This Sensible service management guide written by Rob England, the IT Skeptic, aims to cut through all the noise and jargon to tell IT managers why service management can be useful and why it doesn’t need to be so complex. The guide is broken into 11 best practices. Check this now and learn how improve ...
This eBook explores the growing popularity and success of cloud ERP applications – with modern functionality but without the overhead of IT infrastructure, maintenance and upgrades. Find out how moving ERP into the cloud allows organisations to: Simplify technological requirements Realise a faster ROI Drive project success with complete portfolio visibility Subscribe to the Data ...
Take control of change. Only 23% of IT organizations have an acceptable change-related incident rate. Download HP’s new eBook and learn how to dramatically decrease the number of incidents caused by poor server change management. Subscribe to the Data Insider Newsletter Learn the latest news and best practices about data science, big data analytics, artificial ...
This ebook examines eight network security challenges that small businesses face today, and offers easy and effective solutions. Dell SonicWALL offers the comprehensive protection your small business needs, priced within your budget. Subscribe to the TechRepublic News and Special Offers (Intl) Newsletter Keep informed about the latest site features, downloads, special offers, and products from ...
The versatility of VoIP has made it the leading choice for companies seeking an updated phone system that enables them to do more for less. Coming to the conclusion that you want VoIP is fairly simple; however, the next question you must answer is: which VoIP is best for my business? To ensure you make ...
Is your accounting software holding you back? Maybe it’s time to trade in your aging infrastructure and embrace a new generation of cloud-based financial systems that streamline your processes, improve productivity, and generate greater insights and visibility. As you embark on a challenging evaluation cycle, download our free and concise eBook: “Best Practices for Choosing ...
It can be easy for customer service departments to continue doing what they’ve always been doing. Csat scores and overall cost are the same, so why change? This mindset neglects the fact that today’s consumer has options around how they want to contact a company for support. We are firm believers in putting the “customer” ...
The vast majority of people are not experiencing great service. Nearly a third of consumers believe that businesses are now paying less attention to providing good customer service. On top of that, just 7% of those polled say that customer service experiences they have with companies typically exceed their expectations. Now think about how you ...
A complaint about complaints. There’s an assumption that the number of complaints received is a perfect reflection of the number of customer problems. If complaints go down, other numbers such as warranty and service costs will go down as well. In fact, complaints are often a poor indicator of the level of problems and dissatisfaction. ...
A help desk is critical to the operations of an IT services business. As a centralized intake location for technical issues, it allows for a responsive and timely solution to get clients and their staff back to business as usual. In addition to handling immediate IT issues, a help desk performs several proactive tasks to ...
In order to compete in the 21st century, your company needs to move, pivot and innovate faster than your competitors. Think of the companies, the software and the brands that you admire. They innovate. They design and produce the most coveted new things. They invest in the idea that innovation is their edge. Navigate through ...
As technology becomes increasingly complex, more companies are outsourcing their IT management and maintenance functions. The idea of outsourcing IT has become so appealing that worldwide spending for IT outsourcing is increasing. IT service providers are responding to this growing need by introducing a new business model, managed services, which can take the burden of ...
It’s all about productivity. Making good sales reps great. Closing bigger deals, faster. In this ebook you’ll find practical tips to help you make the biggest impact on your sales productivity in the shortest amount of time. You’ll learn actionable tips that will help you: Gain 2.5 weeks of selling time per year Discover new ...
Security is more important in the healthcare setting than many other industries. Breaches of patient data can result in HIPAA violations and government investigations. Breaches of system security can cause breakdowns of equipment used to sustain life and patient health. Phishing expeditions can cause thousands or millions of dollars to be lost or stolen. With ...