Small businesses define our economy, creating 60% of US jobs. And to thrive, they need to turn on fast and sustainable business growth. In this exclusive ebook, you’ll see one-on-one interviews with three successful entrepreneurs: Buyer’s Best Friend: Joyce Guan, Founder; Trunk Club: Brian Spaly, CEO; and Bespoke Collection: Paul Leary, President. See how they ...

If you missed Dreamforce this year, we’ve got you covered. In this ebook, you’ll discover the ten major breakthroughs for Sales Cloud — and how they will enable the sales team of the future. Explore enhanced capablities, loads of new features, new mobile apps and a seamless user experience. Welcome to the sales success platform, ...

Find out which type of sales rep is mostly likely to succeed in the current economy. Corporate Executive Board asked over 450 front-line sales managers and their direct reports questions across 44 different attributes, covering areas such as attitudes, skills, behaviors, activities, and knowledge. Get the eBook to find out which sales profile wins the ...

This Sensible service management guide written by Rob England, the IT Skeptic, aims to cut through all the noise and jargon to tell IT managers why service management can be useful and why it doesn’t need to be so complex. The guide is broken into 11 best practices. Check this now and learn how improve ...

Organizations are adopting service and sales software-as-a-service (SaaS) solutions to replace or complement traditional on-premises packaged applications as they strive for revenue growth, improved customer satisfaction, and lower operating costs. Service and sales SaaS solutions offer fast deployment, rapid innovation, and improved business agility. Concerns about security and integration remain, but enterprises are using emerging ...

As technology becomes increasingly complex, more companies are outsourcing their IT management and maintenance functions. The idea of outsourcing IT has become so appealing that worldwide spending for IT outsourcing is increasing. IT service providers are responding to this growing need by introducing a new business model, managed services, which can take the burden of ...

Potential customers are readily turning to their personal networks and publicly available information – increasingly via digital and social media channels – to self-diagnose their problems and form opinions about solutions. To understand the scope of this issue in the B2B context, the CEB Marketing Leadership Council surveyed more than 1,500 customer contacts (decision makers ...