Industries are evolving, and the disruptors and leaders in those industries are more mature in their customer experience and digital operations. To survive, organizations of all sizes and types need to evaluate where they stand in their Digital Agility. Since customers have minimal patience for companies with low Digital Agility, enterprises can turn to this ...

Adoption of third-party support for enterprise software is now mainstream. In a report sponsored by Rimini Street, industry research firm Valoir analyzed the growing acceptance of third-party support, finding that demand is widespread – from cost-cutters to innovators to a variety of companies in-between. Valoir found that in some instances, even ERP vendors reluctantly acknowledge ...

Xero’s customer experience (CX) team previously relied on emails to share guidance and documentation. When CX started using Slack, the team reorganized. The team now have 30 to 40 Slack channels —virtual spaces where teams can share messages, files and tools, and the customer support flow is smooth and streamlined. See how they did it. ...

Iress eliminated 500 emails per day by managing critical issues in Slack. Leveraging Slack as part of a broader support strategy has helped Iress cut the average response time for complex customer issues from eight days to two and led to a 64% decrease in the customer support ticket backlog. See how. Subscribe to the ...

Gain flexibility in a comprehensive solution. Meet the unique needs of your organization. Oracle Analytics is the industry’s most comprehensive solution that offers data visualization, enterprise reporting, scenario modeling, and mobile analytics—in the cloud, on premises, or through a hybrid model. Subscribe to the Cloud Insider Newsletter This is your go-to resource for the latest ...

Survey of more than 2,200 global business and IT leaders shows how organizations can leverage the technologies driving a data revolution. Roughly a quarter-century of digital transformation has gotten us here: to the advent of the Data Age. Companies have been “going digital” and trying to manage ever-growing, ever-accelerating data flows for at least a ...

Our Low Code Development with Oracle Autonomous Database workshop provides you with hands-on experience developing applications quickly in the cloud. Learn how to access Oracle Application Express (APEX), create a workspace, and build an application from a file. Subscribe to the Cloud Insider Newsletter This is your go-to resource for the latest news and tips ...

Oracle Application Express (APEX) uses low-code development to let you build data-driven apps quickly without having to learn complex web technologies. In this hands-on lab, you’ll create an APEX workspace and build a fully functional low code application based on a spreadsheet. Subscribe to the Developer Insider Newsletter From the hottest programming languages to commentary ...

For modern enterprises there is a rapid increase of data streams being generated by applications, devices, and the web which need to be processed, stored and analyzed securely at scale. This hands-on lab will help you understand the technical capabilities inside and outside the Oracle database to support scalable data and event-driven microservices architecture. Subscribe ...

Trends in Digital Workspaces, VDI, and DaaS Alternative device choices, employee requirements and preferences and a drive to improve the businesses security posture are all challenging how traditional desktops are delivered to, maintained for, and consumed by end-user employees. Additionally, new features seem to be introduced daily and network access abounds throughout employees’ daily lives, ...

Regardless of the state of your current business continuity management (BCM) program, it must be prioritized as an enterprise-wide initiative in order to withstand today’s pervasive global threats and disruptions. Read Gartner’s 2020 Strategic Road Map for Business Continuity Management to discover trends and challenges impacting BCM and what your program will need to achieve ...

KPIs are important for any digital commerce site to make effective business decisions. For Samsonite, significant domains were increasing in traffic but conversion rates were not corresponding to the increase in traffic. The KPIs were skewed and therefore, were unreliable for analyzing to strategize for next steps with driving revenue for their online business. Samsonite ...

Growing your business is an uphill climb — especially without a clear understanding of where you want to go. So how do you map out your path? With Salesforce’s out-of-the-box solutions, small businesses can easily implement cutting-edge technology and connect everything they use to run their businesses. On average, customers using Salesforce have seen a ...

Organisations need the power of modern workstations more than ever before, since the complexity and sophistication of enterprise workloads continues to increase in the digital age. The performance gap between current workstations and new, innovative ones is becoming more apparent as the manipulation of large data sets – and the rise of emerging technology like ...

In the digital age, IT personnel are juggling rapidly evolving technology environments. In organizations with design, engineering, video editing, AI/analytics professionals, and other creators, workstations play a critical role in executing professional applications and in driving digital transformation efforts. Subscribe to the Daily Tech Insider Newsletter Stay up to date on the latest in technology ...