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Project ManagementLive Webcast – Wakeup Call: A survival guide for the changing face of customer service
Join us for this LIVE event! Thursday, February 13th 10:00 AM PDT / 1:00 PM EDT Almost everything you know about customer service is wrong ‒ or will be soon. Soon, very soon, Gen Y consumers (the famed Millennials) will hit service providers with a force larger than the baby boom. And while the fundamentals ...