Tech Industry

Best practices for business technology. Whether it's infrastructure, mobile, security, or operational advice, you'll find leading experts and compelling insight here.

  • Highly secured network access for small businesses in Thailand

    Product Manual // Jul 2018 // provided by Cisco 

    Being able to connect securely to work networks is of utmost importance to remote employees, and should be a top priority for Network administration. Let your remote workers securely connect to your network with Cisco RV Series Routers.

    Get It Today
  • Cisco Start Entrepreneur Bundle from THB 28.500

    Product Specs // Jul 2018 // provided by Cisco 

    Enterprise Wi-fi access is an important core for modern business, and for growing businesses, having a scalable solution that can be managed either on-site or through the cloud give you the flexibility you need. Give your users fast, reliable and secure Wi-Fi access with Cisco Start Entrepreneur Bundle.

    Get It Today
  • Securing Your Network and Web Vulnerabilities in the Age of Cloud

    White Papers // Jul 2018 // provided by Singtel

    A 2017 study found that Singaporeans prefer to complete tasks via their devices wherever possible, and their mobile devices have become so integral to their daily lives that the majority refer to them as “tools for work”. This reflects global trends where apart from digital tools and apps, companies are...

    Find Out More
  • Web Attack Survival Guide

    White Papers // Jul 2018 // provided by Singtel

    When it comes to mitigating and staying ahead of security threats, you need to visualise all possibilities and put in place preventive measures.Businesses in finance and e-commerce are key targets for attacks on their websites, data assets and IT infrastructure. It is very important to have proactive security measures in...

    Find Out More
  • Scale your business with Self-service

    White Papers // Jul 2018 // provided by Zendesk

    The start of a new chapter of your business, whether you're moving upmarket or adding products and features, is a great time to scale your customer service operations in a smart way. We know customers prefer self-service, via a knowledge base, if one is available. A Gartner report estimates...

    Learn More
  • Gartner Magic Quadrant 2018

    White Papers // Jul 2018 // provided by Zendesk

    In the global market for customer service software, Zendesk is once again recognized as a leader in the 2018 Gartner Magic Quadrant for the CRM Customer Engagement Center. Every year, Gartner conducts a thorough analysis of service providers in the customer service and support application space. We believe the Gartner...

    Read More
  • Zendesk On-demand Demo

    Videos // Jul 2018 // provided by Zendesk

    Zendesk Support helps you improve relationships with your customers and provide them with a seamless experience. Improve customer satisfaction, increase agent productivity, scale your support operation, and better manage your team. Watch the demo and take advantage of your support efforts to benefit your entire company.

    Watch Now
  • Your guide to omnichannel support

    White Papers // Jul 2018 // provided by Zendesk

    Your door is always open, regardless of your business or support hours. Today’s customers ask questions at any time of the day or night and will wait for you to respond (but not for long). This poses a challenge to most businesses: How can you anticipate which channels a...

    View This Now
  • 6 Tips for building a thriving help center

    White Papers // Jul 2018 // provided by Zendesk

    Customers are more technically savvy than ever and have come to prefer the DIY approach to solving their issues and answering their own questions. Years of research by ICMI has confirmed that customers prefer to resolve issues themselves and within their channels of choice. Furthermore, customers only seek direct interactions...

    Find Out More
  • Why IT Struggles with Digital Transformation (& What to Do About It)

    White Papers // Jul 2018 // provided by OutSystems

    To win the digital transformation race, successful IT leaders need to overcome three immense challenges: massive backlogs, legacy debt, and scarce resources. And, at the same time, they need to embrace new methods that are better suited to fast-paced innovation. This eBook explores how you can adapt your organization’s application...

    Download Now