Tech Industry

Best practices for business technology. Whether it's infrastructure, mobile, security, or operational advice, you'll find leading experts and compelling insight here.

  • Claims tracking made easy: Insurance portal built fast with low-code platform

    White Papers // Jul 2018 // provided by OutSystems

    Concerned that brokers would move their business elsewhere, AXA, the #1 global insurance company, needed to build an innovative broker portal, fast. Using OutSystems low-code platform, AXA was able to build 'eServe' - a portal that provides immediate, 24/7 online access to customer claims data from any device - in...

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  • How EMC Built and Scaled TheHub to Serve 12,000 Engineers

    White Papers // Jul 2018 // provided by OutSystems

    EMC needed to build a portal to help facilitate an open contribution model for its hundreds of engineering labs around the world. So, the enterprise software vendor turned to OutSystems for help. Using a low-code platform to build its portal might seem counterintuitive for one of the world’s foremost software...

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  • NHS PHP Builds Mobile App and Online Patient Booking System in Less Than 7 Weeks

    White Papers // Jul 2018 // provided by OutSystems

    The NHS Practitioner Health Programme (PHP) needed an automated online patient booking system to deliver a fast, easy and confidential care service to doctors and trainees across England. In less than just 7 weeks, using OutSystems low-code development platform, they developed a new mobile app and a fully automated General...

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  • Scale your business with Self-service

    White Papers // Jul 2018 // provided by Zendesk

    The start of a new chapter of your business, whether you're moving upmarket or adding products and features, is a great time to scale your customer service operations in a smart way. We know customers prefer self-service, via a knowledge base, if one is available. A Gartner report estimates...

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  • Gartner Magic Quadrant 2018

    White Papers // Jul 2018 // provided by Zendesk

    In the global market for customer service software, Zendesk is once again recognized as a leader in the 2018 Gartner Magic Quadrant for the CRM Customer Engagement Center. Every year, Gartner conducts a thorough analysis of service providers in the customer service and support application space. We believe the Gartner...

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  • Zendesk On-demand Demo

    Videos // Jul 2018 // provided by Zendesk

    Zendesk Support helps you improve relationships with your customers and provide them with a seamless experience. Improve customer satisfaction, increase agent productivity, scale your support operation, and better manage your team. Watch the demo and take advantage of your support efforts to benefit your entire company.

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  • Your guide to omnichannel support

    White Papers // Jul 2018 // provided by Zendesk

    Your door is always open, regardless of your business or support hours. Today’s customers ask questions at any time of the day or night and will wait for you to respond (but not for long). This poses a challenge to most businesses: How can you anticipate which channels a...

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  • 6 Tips for building a thriving help center

    White Papers // Jul 2018 // provided by Zendesk

    Customers are more technically savvy than ever and have come to prefer the DIY approach to solving their issues and answering their own questions. Years of research by ICMI has confirmed that customers prefer to resolve issues themselves and within their channels of choice. Furthermore, customers only seek direct interactions...

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  • Research Report: The State of Application Development 2018

    White Papers // Jul 2018 // provided by OutSystems

    3,500 IT professionals from 116 countries share their insights in one of the most comprehensive research reports on the state of application development. Featuring an analysis of responses from IT managers, architects, and developers across all industries, this 34-page research report answers five critical questions: How are app dev priorities...

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  • Why IT Struggles with Digital Transformation (& What to Do About It)

    White Papers // Jul 2018 // provided by OutSystems

    To win the digital transformation race, successful IT leaders need to overcome three immense challenges: massive backlogs, legacy debt, and scarce resources. And, at the same time, they need to embrace new methods that are better suited to fast-paced innovation. This eBook explores how you can adapt your organization’s application...

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