Tech Industry

Best practices for business technology. Whether it's infrastructure, mobile, security, or operational advice, you'll find leading experts and compelling insight here.

  • Zendesk On-demand Demo

    Videos // Jul 2018 // provided by Zendesk

    Zendesk Support helps you improve relationships with your customers and provide them with a seamless experience. Improve customer satisfaction, increase agent productivity, scale your support operation, and better manage your team. Watch the demo and take advantage of your support efforts to benefit your entire company.

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  • Your guide to omnichannel support

    White Papers // Jul 2018 // provided by Zendesk

    Your door is always open, regardless of your business or support hours. Today’s customers ask questions at any time of the day or night and will wait for you to respond (but not for long). This poses a challenge to most businesses: How can you anticipate which channels a...

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  • 6 Tips for building a thriving help center

    White Papers // Jul 2018 // provided by Zendesk

    Customers are more technically savvy than ever and have come to prefer the DIY approach to solving their issues and answering their own questions. Years of research by ICMI has confirmed that customers prefer to resolve issues themselves and within their channels of choice. Furthermore, customers only seek direct interactions...

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  • ESG Report: The Spectrum Data Protection Portfolio from IBM Is a ‘Must See’

    White Papers // Jul 2018 // provided by IBM

    IBM’s Spectrum Protect offering boasts more than 20 years of achievement in the protection and recovery of key IT systems. So, it would be easy to suppose that IBM’s new Spectrum Protect Plus and Spectrum Copy Data Management software offerings simply represent “Spectrum Protect with extra features.” That assumption would...

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  • Caixan Global: Technology Drives the Future

    White Papers // Jul 2018 // provided by Caixin

    The May issue of China Economics and Finance Magazine. You’ll find useful tips on how to power your business forward. In this resource you will also find: Financial opening policies to come soon Warning Shot: How Anbang founder fell. Commentary: Government-Led Chip Technology drive could lead to corruption....

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  • Financial Tech news on China's global influence.

    White Papers // Jul 2018 // provided by Caixin

    China's global influence has grown exponentially. Thought leaders must have a deep understanding of the country's economic policies and its policy makers, to understand the potential impact to your organisation. For the latest in business intelligence and national developments in China, read Caixin, a professional English news service that provides...

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  • ESG: The Spectrum Data Protection Portfolio from IBM Is a ‘Must See’

    White Papers // Jul 2018 // provided by IBM

    IBM’s Spectrum Protect offering boasts more than 20 years of achievement in the protection and recovery of key IT systems. So, it would be easy to suppose that IBM’s new Spectrum Protect Plus and Spectrum Copy Data Management software offerings simply represent “Spectrum Protect with extra features.” That assumption would...

    Download Now
  • LaTrobe Community Health Service Cuts Backup Volumes by 2TB with IBM Spectrum Protect Software

    White Papers // Jul 2018 // provided by IBM

    As the IT manager at (LCHS), Wayne Twite and his eight-person IT department support over 500 employees and volunteers, 120 specialized healthcare-related programs and eight clinics operating in the state of Victoria, Australia. “It’s my responsibility to set company direction in terms of how we provide services for multiple key...

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  • The Case for SDS infographic

    Downloads // Jul 2018 // provided by IBM

    Digital transformation is imperative. Businesses are betting big on digital transformation. It is estimated that spending growth worldwide on digital transformation technologies will increase to $2.1T by 2019. Transformation requires next generation infrastructure that is agile, scalable and operations friendly. Software defined storage (SDS) enables the next generation of IT...

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  • Cisco Next-Generation Meeting Bundle for Vietnam

    Product Specs // Jul 2018 // provided by Cisco 

    Collaboration and meeting solutions can be a big hassle. Keep meetings stress-free with Cisco Webex Room Kit, video and audio experiences that make it easier than ever to connect. Learn more about this collaboration solution from Cisco and how it can improve your enterprise.

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