Companies are trying to meet increasing customer demands to engage them on their own terms – from anywhere, through any device.

But great customer experience isn’t just about having multiple channels for them to engage with.

Delivering a consistent, high-quality customer experience is very important in today’s marketplace.

Join Caroline Foo, Director, Customer & Partner Experience in Microsoft Asia Pacific and Paul Mulvenna, Head of Asia Pacific for Solgari as they discuss how technology, particularly AI, is playing an ever more important role in customer experience initiatives.