Beyond Omnichannel – Transforming Customer Experience with AI-driven insight
Gartner reported that 75% of organizations surveyed increased investments in customer experience enabling technologies in 2018. Companies are trying to meet increasing customer demands to engage them on their own terms – from anywhere, through any device.
But great customer experience isn’t just about having multiple channels for them to engage with.
Join Caroline Foo, Director, Customer & Partner Experience in Microsoft Asia Pacific, and Paul Mulvenna, Head of Asia Pacific for Solgari, as we talk about:
- Changing trends in customer experience and why it is important for businesses
- How modern technology solutions can help flatten out disparate legacy systems to empower service deliver seamless customer experience