Beyond Omnichannel – Transforming Customer Experience with AI-driven insight

Gartner reported that 75% of organizations surveyed increased investments in customer experience enabling technologies in 2018. Companies are trying to meet increasing customer demands to engage them on their own terms – from anywhere, through any device.

But great customer experience isn’t just about having multiple channels for them to engage with.

Join Caroline Foo, Director, Customer & Partner Experience in Microsoft Asia Pacific, and Paul Mulvenna, Head of Asia Pacific for Solgari, as we talk about:

  • Changing trends in customer experience and why it is important for businesses
  • How modern technology solutions can help flatten out disparate legacy systems to empower service deliver seamless customer experience

Resource Details

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Provided by:
Artificial Intelligence