We are in the “age of the customer” where digitally savvy customers are changing the rules of businesses.

With the internet and the proliferation of content, customers are more informed and sophisticated than ever before.

Customers want brands to respond to their needs and expect a seamless end-to-end experience.

Join Caroline Foo, Director, Customer & Partner Experience in Microsoft Asia Pacific and Paul Mulvenna, Head of Asia Pacific for Solgari as they discuss why customers will not tolerate any outdated technologies and how AI is transforming the customer experience.