How Palo Alto Networks Achieved Next-Gen Customer Support by Integrating their IVR and CRM Solution

Presented by Matthew Stauble, Sr. Director, Global Customer Support at Palo Alto Networks, this Webinar outlines the steps involved in transforming its customer support from a random, manual call answering process to a completely automated system for their inbound calls. Hear how this fast-growing network security company moved to a cloud-based IVR and Virtual Call Center that integrates with its CRM system, transforming its team of support agents and providing a next-gen support program for its customer support service offering.

Provided by: ANGEL Topic: Tech & Work Date Added: Aug 2011 Format: HTML

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