Webcast: HP Support Desk Reduces Mean Time to Repair by 90% with Operations Analytics

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Provided by: Hewlett-Packard (HP)
Topic: Software
Format: Webcast
With over 150,000 cases to solve a year, HP's Support desk needed a better way to troubleshoot and find answers for their customers. Engineers at HP’s Current Product Engineering handle level 3 case escalations, and they decided to embark on a pilot to determine how HP Operations Analytics can help them. Join us in this webinar to see how HP CPE Support was able to use Operations Analytics’ machine learning log analytics to reduce MTTR by over 90%.
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