Watch this on-demand webinar with Jeanne Bliss, customer service expert and author, as she shares five competencies for guiding your customer experience transformation.
Topic: Grow Your Business by Improving Customers’ Lives
Speaker: Jeanne Bliss, Customer Service Expert and Author
Numbers on spreadsheets tend to hide what’s actually happening in your business. Sure, you can see that you’ve gained some customers and lost others. But why are people buying? Why are they leaving? Before you can drive growth, you have to earn it. You need to understand the customer experience inside and out. Value what your customers tell you and then prove that you can act on it.