Live Webcast: Mastering Difficult Conversations: Tips and Tools from a Former FBI Hostage Negotiation Trainer

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Provided by: Citrix Online
Topic: CXO
Format: Webcast
Join us for this LIVE event! Thursday, October 2, 2014 10 AM (PDT) / 1 PM (EDT)

Nobody likes to deliver bad news, discuss a sensitive subject or talk about a project or meeting that's gone wrong. The mere thought of these conversations can fill you with anxiety and distract you from your work. Because you can’t always avoid these type of topics, you’ve got to be ready. You’ve got to take control and talk through them effectively. But how?

Join Dr. Mark Goulston, international best-selling author and former FBI hostage negotiation trainer, as he shares practical, hands-on techniques for taking the stress out of toughest employee discussions.

Attend this interactive webinar to learn how to:
  • Handle difficult discussions about behavior, performance or pay.
  • Keep the conversation calm when emotions run high.
  • Decrease your fear of confrontations.
  • Respond properly to employee pushback.
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