Live Webcast: Moments of Magic in Customer Service

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Provided by: Citrix Online
Topic: Project Management
Format: Webcast
Join us for this LIVE event! Thursday, April 24th 10:00 AM PDT / 1:00 PM EDT

There’s a big difference between satisfied customers and loyal customers. Satisfactory is a rating, while loyalty is an emotion.

The goal is to deliver a customer service experience that gives people a reason to come back and do business with you – again and again.

In this content-rich webinar, customer service expert Shep Hyken will explore how to build loyalty, one customer at a time.

Join this fast-paced webinar to learn:
  • Why customer service isn’t just a department – it’s a philosophy
  • How to manage customer interactions to create Moments of Magic™
  • 10 strategies for delivering amazing customer service every time
And more...
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