On-demand Webcast: 5 Soft Skills for Customer Support

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Provided by: Citrix Online
Topic: Collaboration
Format: Webcast
Brilliant troubleshooting isn’t nearly enough to make tech support successful. You can fix every bug, solve every problem and still have unhappy clients. More than just the technology, you need to support the people.

“Great support requires a blend of technical and soft skills. To be great at it, you’ve got to know which soft skills really make a difference and how to develop them.”

Join Paul Glen, award-winning author and Computerworld columnist, as he explores the top five soft skills you need to deliver amazing customer support experiences. Attend this on-demand webinar to learn:
  • What clients really want from you
  • Tips for diffusing tense situations
  • How to become everyone’s favorite support technician
  • And more...
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