On-demand Webcast: Enabling Exceptional Customer Service

Provided by: IBM
Topic: Tech & Work
Format: Webcast
Customers expect a highly personalized experience, choosing whom to do business with based on quality and level of service received.

How does your organization

  • provide access to complete and accurate customer information contained within a CRM system, generated by the organization, or received from customers?
  • coordinate subject matter experts who need to collaborate to investigate and resolve customer inquiries or issues?
  • monitor progress and track customer interactions that have been made in the course of problem resolution?
  • exploit customer and process information to further improve quality of customer service?
Utilizing a case management strategy enables collaborative customer relationship management – an approach in which departments share all information they collect from customer interactions, to efficiently deliver exceptional customer service across channels.

Please join us for a free, one-hour web seminar to learn how case management can enable your organization to:

  • Create a comprehensive customer history across all channels and content type
  • Provides a 360 view of the customer
  • Provide accurate, current, complete support information
  • Allow subject matter experts to collaborate
  • Manage mailroom inquiries efficiently
  • Uncover insights hidden in customer correspondence
Watch Now!

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