Solve Your Worst Support Situations

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Provided by: Citrix GoToAssist
Topic: Tech & Work
Format: HTML
Date:WEDNESDAY, FEB 17, 2016
Time:10 AM (PST) / 1 PM (EST)

Let Rich Gallagher role-play his way through your worst customer support situations.
  • The high-maintenance customer: People who demand too much
  • The technologically challenged: Users who take up too much time
  • The intimidator: Those who always use anger as a weapon
  • The victim: Customers who really need help — and reassurance
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