Using Modern Technology Solutions to Transform Customer Experience

One of the key trends in customer experience is the rise of digital interactions – enabling customers to engage with organizations through mobile and social channels – which opens up new avenues of communication.

As such, we see technology playing an ever more important role in customer experience initiatives.

Join Caroline Foo, Director, Customer & Partner Experience in Microsoft Asia Pacific and Paul Mulvenna, Head of Asia Pacific for Solgari as they discuss the major trends which are transforming customer experience.

Resource Details

Microsoft logo
Provided by:
Microsoft
Topic:
Artificial Intelligence
Format:
HTML