Why Cloud? Why Not Cloud?

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Provided by: Interactive Intelligence
Topic: Cloud
Format: Webcast
The contact centre is at the heart of numerous government departments, and as customer expectations change rapidly, so does the need to change service delivery models. So how would the move to a cloud architecture improve the ability to deliver these changes? Interactive Intelligence alongside CIO of NSW Fire & Rescue discuss “Why Cloud?” the benefits, the barriers to adoption, and how to lead the transition.
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