20 Customer Service Practices

Provided by: Salesforce.com
Topic: Project Management
Format: eBooks
It can be easy for customer service departments to continue doing what they’ve always been doing. Csat scores and overall cost are the same, so why change?

This mindset neglects the fact that today’s consumer has options around how they want to contact a company for support. We are firm believers in putting the “customer” back in “customer service.

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