6 Secrets to Offering Exceptional Customer Service

Provided by: Salesforce.com Topic: Tech & Work Date Added: Mar 2014 Format: eBooks
The vast majority of people are not experiencing great service.

Nearly a third of consumers believe that businesses are now paying less attention to providing good customer service. On top of that, just 7% of those polled say that customer service experiences they have with companies typically exceed their expectations.

Now think about how you could succeed and profit as a business if you not only continually offered good service to your customers, but also frequently offered more than what they expected

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