Provided by: Salesforce.com
Topic: Tech & Work
Date Added: Mar 2014
The vast majority of people are not experiencing great service.
Nearly a third of consumers believe that businesses are now paying less attention to providing good customer service. On top of that, just 7% of those polled say that customer service experiences they have with companies typically exceed their expectations.
Now think about how you could succeed and profit as a business if you not only continually offered good service to your customers, but also frequently offered more than what they expected