63% use messaging more frequently. What does this mean for the digital enterprise?

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Provided by: SAP
Topic: Mobility
Format: PDF
Whitepaper on Enabling Intelligent Interconnect and Engagement for the Digital Enterprise. Placing messaging at the heart of enterprise customer communications. The communications landscape is changing as the options available proliferate. The ubiquity of voice calls is being replaced by a plethora of messaging, voice, and video technologies.
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