7 Key Steps to ITSM Goodness

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Provided by: Citrix
Topic: Social Enterprise
Format: PDF
Every service management project or operation must be built as a collaborative process with customers, and it must be focused on business outcomes, not simply based around technology or process.

ITSM Goodness targets the need to listen to customers and to establish a structure of outcome-driven services.

This Whitepaper discusses the key steps plus the practical nous, experience and proven practice to successful ITSM.
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