8x8 X Series: Making the contact center more collaborative.

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Provided by: 8x8, Inc.
Topic: Collaboration
Format: PDF
Reliable and clear communications have never been more critical than in today’s business environment. With so many options, customers can afford to be selective about the companies they choose.

Communication drives the customer experience — and collaboration drives communication. Employees must be able to work effectively together, and with customers, even if they’re located in different corners of the world. To achieve this, employees need easy access to the organization’s most valuable data and tools to optimize every moment of engagement through collaboration. However, the proliferation of channels makes collecting, aggregating and analyzing information increasingly difficult.

The 8x8 X Series consolidated contact center solution addresses the problem with an unprecedented level of integration, which can be deployed rapidly and reliability across entire organizations.
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