8×8 X Series: Making the contact center more collaborative.

Reliable and clear communications have never been more critical than in today’s business environment. With so
many options, customers can afford to be selective about the companies they choose.

Communication drives the customer experience — and collaboration drives communication. Employees must
be able to work effectively together, and with customers, even if they’re located in different corners of the world.
To achieve this, employees need easy access to the organization’s most valuable data and tools to optimize
every moment of engagement through collaboration. However, the proliferation of channels makes collecting,
aggregating and analyzing information increasingly difficult.

The 8×8 X Series consolidated contact center solution addresses the problem with an unprecedented level of
integration, which can be deployed rapidly and reliability across entire organizations.

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